Why can I not book online?
Due to the bespoke nature of our service, we must ensure that we can meet your needs and your expectations for your holiday. Therefore, our small, friendly team handles all bookings personally.
How do I book my holiday?
You can either phone or email us to enquire and book your holiday.
When is my deposit due?
We will take a deposit at the time of booking; your holiday will not be confirmed until we receive this.
When will I need to pay the balance for my holiday?
Balances will be due for payment 12 weeks before departure. If you are paying by cheque, we will need this 14 weeks before departure to allow enough time for your cheque to clear.
If I pay with a credit card will I be charged extra?
You will not be charged for using your credit card.
Can I pay my balance in instalments?
You can pay in instalments as long as we receive the full balance 12 weeks prior to your departure date.
How can I complete payment of my booking?
You can pay via bank transfer or you can phone us and we can take a card payment over the telephone.
I am a single traveller, will I be charged extra?
A single supplement would usually apply depending on the policy the property has in place.
Can I make a late booking?
You can make a late booking however this would be subject to availability.
I haven’t received my booking confirmation.
You will receive your booking confirmation within 48 hours after your booking is confirmed.
When will I receive my tickets/travel documents?
You will receive these between 2-3 weeks before departure.
Can you arrange my travel visa?
We can refer you to a visa company who can do this for you, unfortunately we do not issue visas.
How is my data protected?
Will my holiday be Financially protected?
Our business acts as a retail agent of an ATOL holder. We provide you with 100% financial protection by virtue of our membership with the Travel Trust Association (TTA). This means that every penny that you pay to us is protected by the TTA. For more information please see our Terms & Conditions.
Do I need travel insurance?
We would always strongly advise that you take out a comprehensive travel policy to cover you before and after your trip.
What is the best way to carry money?
Most hotels accept cash, debit cards and credit cards. To be secure we would recommend that you only carry a small amount of cash for essentials and using your card where you can.
Can I add dietary or medical requests?
Special requests can always be added to your booking. Requests can be given at the time of booking or you can contact us after with them. Requests are not always guaranteed but we will try our best to accommodate them.
What time will check in/out be? Can I request an early check in?
Check in/out times vary depending on the policy of the property you are staying at and will be advised at the time of your booking. We can request early check ins, but it will not be guaranteed unless the property confirms this. On some occasions you can pay an extra fee for this.
I would like to know what facilities the property has (e.g., fridge to store medication, dry cleaning / laundry service, iron and ironing board, hair dryer, towels, toiletries).
We can check with the property before your booking confirmation to see if certain facilities are available. Please note that certain facilities, as for example dry cleaning / laundry service, might be available at an extra fee.
What luggage should I bring and are there any restrictions?
This will depend on the holiday you have booked and if any transport is included it will depend on the transport carrier you will be using; we will advise this at the time of booking.
Can you provide transfers?
We can arrange transfers for you, which will incur an extra fee.
Will the property have a taxi service?
We can check this with the property before we confirm your booking.
Will I need vaccinations?
Please check with your GP for advice on vaccinations and if you are up to date.
How much do the Experiences and Activities cost?
Each activity is created separately with your needs and interests in mind (bespoke). Because of the bespoke nature, our activities team will spend time with you to create an activity programme and will then send you a quote for the activities you have chosen. You will then be able to confirm which of these you would like to have. The Sensory Traveller Activities team will always work hard to ensure that you get the best price for your activity.
Where will the Experiences and Activities take place?
Activities will take place either within the grounds of your accommodation or nearby within an accessible facility. We always try to find locations that provide an optimal, natural, sensory environment where you will be able to relax and have an enjoyable experience.
When will the Experiences and Activities take place?
Your Activity Itinerary, once confirmed with you, will be sent through to you via email for your records.
What Experiences and Activities are available?
There are a wide variety of activities available dependent on the chosen destination. Let us know what you are interested in and we will find it for you. To see what types of experiences are available please click on the Experiences tab or call us on 01522 837 249.
How do I book Experiences and Activities?
Call our Activities team to discuss what is available in and around your holiday destination. We can also help you with leisure activities and a guide to accessible facilities within the area. Call us on 01522 837 249.
How do I cancel Experiences and Activities?
Cancellation details are within your Booking Terms and Conditions. To discuss more thoroughly please call us on 01522 837 249.
Who should I contact if I was unhappy with my holiday?
We hope that you do not feel the need to complain but if you do have any concerns while on holiday please speak to a member of our team and we will do our best to resolve this. If on return from your holiday you are still not happy you should forward your concerns within 28 days in writing to:
Sensoy Traveller, S18 Enterprise@Lincoln, Rope Walk, Lincoln LN6 7DQ.
In the event of a breakdown of communication or a serious disagreement between a member and their customer, the TTA can act as an independent intermediary. You can find more information in our Terms and Conditions page.