Frequently Asked Questions

Due to the bespoke nature of our service, we must ensure that we can meet your needs and your expectations for your holiday. Therefore, our small, friendly team handles all bookings personally.

You can either phone or email us to enquire and book your holiday.

We will take a deposit at the time of booking; your holiday will not be confirmed until we receive this.

Balances will be due for payment 12 weeks before departure. If you are paying by cheque, we will need this 14 weeks before departure to allow enough time for your cheque to clear. 

You will not be charged for using your credit card.

You can pay in instalments as long as we receive the full balance 12 weeks prior to your departure date.

You can pay via bank transfer or paypal.

A single supplement would usually apply depending on the policy the property has in place.

You can make a late booking however this would be subject to availability.

You will receive your booking confirmation within 48 hours after your booking is confirmed.

You will receive these between 2-3 weeks before departure.

We can refer you to a visa company who can do this for you, unfortunately we do not issue visas.

The Data Protection Act 2018 controls how your personal information is used by organisations, businesses or the government. Everyone responsible for using personal data has to follow strict rules called ‘data protection principles’. They must make sure the information is used fairly, lawfully and transparently. Sensory Traveller has strict rules and regulations in place for the protection of your data. To find more information about how we use and protect your data please see our Privacy Policy statement.

We would always strongly advise that you take out a comprehensive travel policy to cover you before and after your trip.

Most hotels accept cash, debit cards and credit cards. To be secure we would recommend that you only carry a small amount of cash for essentials and using your card where you can.

Special requests can always be added to your booking. Requests can be given at the time of booking or you can contact us after with them. Requests are not always guaranteed but we will try our best to accommodate them.

Check in/out times vary depending on the policy of the property you are staying at and will be advised at the time of your booking. We can request early check ins, but it will not be guaranteed unless the property confirms this. On some occasions you can pay an extra fee for this.

We can check with the property before your booking confirmation to see if certain facilities are available. Please note that certain facilities, as for example dry cleaning / laundry service, might be available at an extra fee.

This will depend on the holiday you have booked and if any transport is included it will depend on the transport carrier you will be using; we will advise this at the time of booking.

We can arrange transfers for you, which will incur an extra fee.

We can check this with the property before we confirm your booking.

Please check with your GP for advice on vaccinations and if you are up to date.

Each activity is created separately with your needs and interests in mind (bespoke). Because of the bespoke nature, our activities team will spend time with you to create an activity programme and will then send you a quote for the activities you have chosen. You will then be able to confirm which of these you would like to have. The Sensory Traveller Activities team will always work hard to ensure that you get the best price for your activity.

Activities will take place either within the grounds of your accommodation or nearby within an accessible facility. We always try to find locations that provide an optimal, natural, sensory environment where you will be able to relax and have an enjoyable experience. 

Your Activity Itinerary, once confirmed with you, will be sent through to you via email for your records.

There are a wide variety of activities available dependent on the chosen destination. Let us know what you are interested in and we will find it for you. To see what types of experiences are available please click on the Experiences tab or call us on 01522 837 249.

Call our Activities team to discuss what is available in and around your holiday destination. We can also help you with leisure activities and a guide to accessible facilities within the area. Call us on 01522 837 249.

Cancellation details are within your Booking Terms and Conditions. To discuss more thoroughly please call us on 01522 837 249.

We hope that you do not feel the need to complain but if you do have any concerns while on holiday please speak to a member of our team and we will do our best to resolve this. If on return from your holiday you are still not happy you should forward your concerns within 28 days in writing to: 

Sensoy Traveller, S18 Enterprise@Lincoln, Rope Walk, Lincoln LN6 7DQ.